Wi-Fi has become an essential criteria for many businesses today. We pay particular attention to customer feedback in order to maintain our customer centric approach in the development of our products.
UCOPIA solutions are designed to sequence the different user paths of our customers to create added value at each point of digital contact. In addition to being an expert connectivity software publisher, we support our customers and our reseller network to capitalize on Wi-Fi technology to connect, collect and engage customers.
Connect your users:
This is the first step and often the big jump for the end user in your digital ecosystem. Like online browsing, the margin of error is extremely small and the optimization must focus on the end-user experience. Signage, Call-to-Action, incentive, the acquisition of the users of your network can be declined to correspond to the perfection to your brand image.
Collect qualitative data:
Although it is legally mandatory to collect data as soon as a public access point is offered, the data is as sensitive to process as it is to use. UCOPIA’s qualification and analytics tools help you refine your knowledge of your customers to better communicate.
Engage your customers:
Consumers are no longer waiting and detached. They want to live experiences and contribute to the brand’s activity. Whether intentionally or anecdotally, your customers are your first ambassadors and will salute your efforts to offer new services in line with their expectations.